Frequently Asked Questions

PlayBox is a custom Android TV-based device that offers access to major streaming platforms and local content in one unified launcher, protected by PIN lock and optimized for TV navigation.

PlayBox does not modify or redistribute copyrighted material. It uses legally installed apps and is focused on launcher customization, parental controls, and content access efficiency.

Yes. An internet connection is required to access online streaming apps, though PlayBox also supports offline local video playback via USB if available.

Yes! PlayBox includes an internal updater system. You'll be notified of new features and can install updates directly from the Settings menu.

Yes, although PlayBox locks access to some settings for security. You may sideload apps if needed — but only those that don’t compromise system stability.

✅ PlayBox is optimized for Android-based streaming devices, including ONN 4K boxes, Chromecast with Google TV, and many smart TVs running Android TV OS. Just plug it in, connect to Wi-Fi, and you're set.

✅ Each PlayBox subscription is tied to a unique hardware ID. If you want to use PlayBox on multiple TVs, you'll need to purchase an additional device or reach out for a bundle discount.

✅ Don't worry—your subscription is linked to your custom ID (like PBX-2025-00023). After a reset, simply re-enter your ID in the PlayBox app to restore access.

✅ Nope! PlayBox consolidates all major platforms into one seamless interface. You don’t need to download Netflix, Hulu, or Disney+—they’re pre-integrated into your dashboard.

✅ PlayBox is designed as a personal entertainment solution built around fair-use streaming and curated content access. We do not support piracy and encourage users to follow content guidelines in their region.

✅ Yes! You can upgrade from the Sports Plan to Premium at any time. Your subscription status and content access will update automatically within 15 minutes of the change.